Help center

PayWelly Support

Start with the FAQ for the fastest answer. Still stuck? Email or call us — we respond within one business day.

Submit a ticket for disputes, refunds, payment issues, or account questions. Sign in first to access the ticket workspace.

Talk to us

Still stuck? Reach a human.

Email is fastest. Phone hours are Monday–Friday, 9am–6pm ET.

team@paywelly.com
We answer within 1 business day.

Signed-in users can file a support ticket from /support/tickets.
Tracks responses inside your account.

Frequently asked questions — pricing, compliance, payments, escrow, and onboarding.
Contact PayWelly — email, phone, and mailing address.
Trust & safety — identity verification, escrow, signatures, dispute process.
Pricing — $19.99 + 15% per engagement; no subscription.
Stripe Express help — payout setup, tax-form access, and identity verification.
GitHub issues — for developers integrating against the PayWelly API.