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Trust & Safety

Trust, built into every contract.

Identity verification on every account. Funds held in Stripe escrow. Dispute resolution backed by a documented signature event.

Where PayWelly is live

Live in 50 states and DC.

We launched on a 50-state-plus-DC compliance scaffold. Forty-four states and DC accept automatic onboarding today. Six states are on our Tier-1 waitlist — the highest-classification-risk jurisdictions where we hold automatic onboarding until additional review clears.

44 states + DC live
6 states on Tier-1 waitlist (CA, NJ, MA, IL, CT, WA)
Tier-1 waitlist details
CA · CaliforniaNJ · New JerseyMA · MassachusettsIL · IllinoisCT · ConnecticutWA · Washington

These six states have aggressive ABC-test classification rules or active gig-worker legislation we are clearing additional review against. Sign up to join the waitlist — we’ll email you the day your state opens.

The map above is generated from our authoritative compliance_states seed. Status decisions are made per state once the classification posture, payment-services licensing, and 1099 filing requirements are cleared in writing.

The Substance

What ‘trust’ actually means at PayWelly.

Every claim below maps to something we already ship — Phase 1 + Phase 2 are on disk. No aspirational badges.

Stripe Identity verification — required before any work

Every contractor and business completes Stripe Identity verification (selfie + government-ID match) before posting or applying. We don't run the verification — Stripe does. Verification state is the canonical gate across web, iOS, Android, and admin.
Stripe IdentityRequired at signupSingle canonical gate

Stripe escrow on every engagement

Funds live in Stripe Connect Express custodial accounts from hire to release. Stripe is the custodian; PayWelly is not the merchant of record for the underlying work.

ESIGN-Act clickwrap signature event

When you click Accept, we record your signed-at timestamp, IP, user-agent, and the SHA-256 hash of the exact PDF you signed. In-platform clickwrap is ESIGN-valid per 15 USC §7001.

Provider address stays masked until the contract is signed

PRIV-02 invariant: a provider's exact street address is masked on their public profile until both parties have signed the engagement contract. Trust isn't a feeling — it's a code-enforced rule.
When something goes wrong

Disputes don't put your money at risk.

Most engagements close cleanly. When they don't, either party can file a dispute and the escrowed funds stay locked until it's resolved.

Either party can file a dispute through PayWelly within 7 days of engagement end. The escrowed funds remain locked while the dispute is open — neither side gets paid or refunded until it resolves.

PayWelly facilitates resolution between the two parties; Stripe holds the funds throughout. Both parties submit context (messages, deliverables, timestamps), our team reviews, and the escrow releases per the resolution.

Filing a dispute through PayWelly does not waive either party’s right to pursue legal action.

PayWelly is not a court.

Our dispute process resolves payment and completion questions. For severe issues (fraud, harassment, safety concerns) escalate to team@paywelly.com and we'll respond as soon as we can.

Ready to send a contract?

Free to sign up. The first time you'll pay anything is $19.99 + 15%, the moment you accept your first contractor.